Review – American Express Centurion Lounge in Mexico City

During a recent trip, I had the opportunity to visit the renovated American Express Centurion Lounge in Mexico City which reopened on Wednesday, September 14, 2017. It had only been open for two days when I visited so I am sure it will only get better as time goes passes.

Location

The lounge is located past security in Terminal 2 of the Benito Juarez International Airport in Mexico City.

To access the lounge, you must take the elevator from the main floor to the second floor located right above the Duty Free Shops.  You must then climb a stairwell to the third floor where the Centurion Lounge entrance is located.

There is no an elevator that provides access from the second floor to the third floor Centurion Lounge entrance.

Facilities

The Centurion Lounge check-in desk is located just pass the main entrance sliding doors.  After checking-in with either your American Express Platinum or Black Card, you are granted access thru a smaller sliding glass door that leads into the main floor of the two-story lounge.

On the main floor, you will find a large bar with high tables and stools.

Immediately past the bar, you’ll find the children’s play area which is open and provides little privacy and quietness to the travelers sitting nearby.

Past the children’s play area is the first floor sitting area with standard tables and chairs as well as some couches.

There are two separate sections on the second floor that are not connected – a Silence Room (more appropriately a quiet room) up one stairwell and a second bar and sitting area thru a different stairwell.

The Silence Room is a large room with couches where travelers can lay down and take a nap.  The use of cell phones, laptops or any distracting electronics is strictly prohibited in the Silence Room.

The second story bar and sitting area can be accessed via a stairwell or an elevator.  This area is significantly more inviting and much quieter given that most people do not know it exists.

Spa

The spa is located on the second story of the Centurion Lounge. As in most Centurion Lounges I have visited, they offer complimentary 15-minute manicures and massages. However, they also have more extensive options for a fee.

Bathroom

Like most Centurion Lounges, the bathroom is way too small for the number of travelers that use the lounge.  The male bathroom only has two toilets, one stall and two sinks.

Food

Something I found very interesting and unlike any other Centurion Lounge I have visited is that there are two separate menus.

One menu is complimentary and the items are very limited.

The other is a more extensive menu with items that are available for a charge.

I was a bit taken aback by the separate menus but even more so by the poor quality of the presentation of the menu which after only two days in use seemed like they had been dragged across the lounge floor.

The complimentary breakfast and coffee were excellent. The food is freshly prepared and warm.

Service

The service was outstanding.  There were plenty of attendants to service the travelers, they were very knowledgeable and continuously roamed the lounge making sure everyone was attended to.

Wireless Internet

During my visit, there was no wireless internet service available due to the recent reopening. The front desk indicated that the internet would be available within a week.

Bottom-line

Despite being open for only two days, there was no noticeable chaos as is the case when a new facility opens.  However, I sense that many cardholders are unaware the Centurion Lounge has reopened in Mexico City which is the reason it was not overcrowded like most Centurion Lounges. Overall, it is a much better option than the Aeromexico Salon Premier.

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